KPI的有效設(shè)定和應(yīng)用

1.KPI（關(guān)鍵業(yè)績(jī)指標(biāo)）在績(jī)效管理中的作用
企業(yè)績(jī)效及其影響因素分析
如何使績(jī)效管理符合企業(yè)戰(zhàn)略
行為引導(dǎo)中常犯的錯(cuò)誤

2.基于KPI的績(jī)效管理方法
KPI（關(guān)鍵績(jī)效指標(biāo)）的應(yīng)用原理分析

績(jī)效指標(biāo)的分解維度
財(cái)務(wù)類(lèi)
客戶(hù)類(lèi)
內(nèi)部管理類(lèi)
學(xué)習(xí)和成長(zhǎng)類(lèi)

基于KPI的績(jī)效管理體系如何建立
如何設(shè)定KSF（關(guān)鍵成功要素）
如何提取KPI（關(guān)鍵業(yè)績(jī)指標(biāo)）
如何把KPI分解到各個(gè)部門(mén)
各個(gè)部門(mén)KPI指標(biāo)的設(shè)定
案例分析：某公司基于KPI的績(jī)效管理系統(tǒng)

3.KPI的設(shè)定與分解
如何將部門(mén)KPI指標(biāo)向下分解到個(gè)人
績(jī)效傳遞的三個(gè)載體
KPI設(shè)定的基本原則和操作技巧
如何有效量化定性的考核指標(biāo)
KPI設(shè)定練習(xí)

1. Performance management and KPI
Performance and its character
How to align performance management with the strategy
Common mistakes in behavior instruction practice

2. Performance management system based on KPI
Principle of KPI application

Dimensions of KPI analysis
Financial dimension
Client dimension
Inner management dimension
Learning and development dimension

How to build performance management system based on KPI
How to determine KSF
How to extract KPI
How to cascade KPI from company level down into departments level
How to design KPI by business function
Case study: ABC company’s performance management system

3. Technique of KPI setting and breakdown
How to set personal goal according to KPI
3 carriers of transmitting performance
Principles and skills of setting KPI and personal goal
How to quantify KPI
Exercise