服務(wù)采購：實踐與工具

1.服務(wù)采購的概述
企業(yè)涉及的主要服務(wù)內(nèi)容
服務(wù)采購的分類和定位
利益相關(guān)者對服務(wù)采購的評價

2.服務(wù)采購的特點
服務(wù)采購的主要困難
需求特征
市場結(jié)構(gòu)特征
成本控制的特征
最終服務(wù)質(zhì)量評定的特征

3.采購正確的服務(wù)
描述服務(wù)的范圍和要求
跨部門利益相關(guān)者的參與
規(guī)范服務(wù)的采購流程

4.構(gòu)建SOW（statement of work）工作說明書
SOW 的構(gòu)成
SOW 的制定
常見的SOW中的錯誤和問題

5.規(guī)范服務(wù)的采購流程
服務(wù)商的評定和選擇
服務(wù)合同的制定
服務(wù)的履行過程
服務(wù)結(jié)果的評定

6.服務(wù)采購的成功要素
經(jīng)驗分享
頭腦風暴

1. Overview of service purchasing
Main services the company offers
Classification and position of service purchasing
Stakeholders’ evaluation about service purchasing

2. Characteristics of service purchasing
Main difficulties of service purchasing
Features of demands
Features of the service market structure
Features of cost control
Features of the end service quality evaluation

3. Purchasing the right services
Describing the scope and demand of services
Involving the cross - functional stakeholders
Standardizing the service purchasing process

4. Establishing the SOW
Elements of SOW
Developping SOW
Common mistakes and problems in SOW

5. Standardizing the service purchasing process
Evaluationing and selecting of service suppliers
Making the service contract
Implementing the service
Evaluating the service

6. Factors of successful service purchasing
Experience sharing
Brainstorming